UX Design

User experience library in Azerbaijan

UXBook.az

PROJECT

EA Help Experience Improvements – How might we enable players to find help faster?

To comply with my non-disclosure agreement, I have changed some of the quantitative data and omitted some information in this case study. All information in this case study is my own and does not necessarily reflect the views of Electronic Arts.

My role

UX Design Intern working under my manager, a Senior Experience Design Manager

Skills

User testing, UX Design, Design Systems

Problem

Majority of players find it difficult to find the help they need from the EA Help homepage.

Goal

Enable the players to find help by themselves to reduce the number of support tickets. By providing an intuitive and easy for for players to get help, it ultimately saves the company more time.

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